Order FAQ

At Flooring King, we pride ourselves on offering flexibility and convenience to our customers. We understand that every project is unique, which is why we have tailored our minimum order quantities to accommodate various needs.

For packs of flooring or accessories, there is no minimum order quantity or value. Whether you're renovating a small space or tackling a larger project, you can order the exact quantity you require without any constraints.

However, for sheet vinyl, we do have a minimum order requirement of 1 metre in length. This ensures that you receive the necessary amount to fulfil your flooring needs while maintaining quality and consistency.
At Flooring King, our goal is to make the ordering process as seamless as possible for our customers. With no minimum order on packs of flooring or accessories and a clear guideline for sheet vinyl, you can confidently plan and execute your flooring projects with ease.

Browse our wide selection of flooring options and accessories, and feel free to reach out to our team if you have any questions or need assistance. We're here to help you find the perfect flooring solution for your space, no matter the size or scope of your project.

At Flooring King, we aim to provide our customers with convenient and secure payment options for a hassle-free shopping experience. We accept a variety of payment methods to accommodate your preferences and ensure seamless transactions.

You can confidently make purchases using the following payment methods:
Credit and Debit Cards: We accept all major credit and debit cards, including American Express. Whether you prefer Visa, Mastercard, Discover, or American Express, you can use your card of choice to complete your order with ease.

PayPal: For added flexibility and security, we offer PayPal as a payment option. You can use your PayPal account to make payments directly from your balance, linked bank account, or credit/debit card. Additionally, we support PayPal Credit and PayPal Pay in Three, allowing you to spread the cost of your purchase over time with convenient payment plans.

Bank Transfer: If you prefer traditional bank transfers, we also accept payments via direct bank transfer. Simply follow the instructions provided at checkout to initiate the transfer from your bank account to ours.

With these versatile payment methods available at Flooring King, you can choose the option that best suits your needs and preferences. Rest assured that all transactions are processed securely to safeguard your sensitive information.

Shop confidently for high-quality flooring products and accessories, knowing that your payment will be handled efficiently and securely. If you have any questions or need assistance regarding payment methods, our dedicated customer service team is here to help.

Experience the convenience of shopping with Flooring King today and transform your space with premium flooring solutions.

At Flooring King, we prioritise offering our customers the best value for their money with competitive pricing on all our products. While we don't currently offer discount codes, rest assured that you're already getting the best prices available online.

We believe in transparent pricing and strive to keep our prices affordable for everyone. However, if you're considering a bulk purchase or have specific inquiries about discounts for larger orders, we encourage you to reach out to us directly.

Our dedicated team is here to assist you and explore any available options for bulk discounts or special pricing arrangements. Feel free to get in touch with us, and we'll be happy to discuss how we can best meet your needs while providing exceptional value for your flooring projects.

Shop with confidence at Flooring King, knowing that you're receiving top-quality products at unbeatable prices. And remember, for inquiries about bulk discounts or any other questions, don't hesitate to contact our friendly customer service team.

Transform your space with premium flooring solutions from Flooring King today!

At Flooring King, we understand that sometimes plans may change, and you may need to adjust or cancel your order. We strive to accommodate our customers' needs to the best of our ability.

If you find yourself in a situation where you need to amend or cancel your order after it has been placed, we recommend reaching out to our customer service team promptly. You can contact us via telephone at (0300 303 3069), through our convenient live chat feature on our website, or by email.

Our dedicated customer service representatives are available to assist you and will work swiftly to address your request. However, please note that changes or cancellations may be subject to certain conditions, depending on the status of your order and the specific circumstances.

We encourage you to get in touch with us as soon as possible to discuss your options and ensure a smooth resolution. Your satisfaction is our priority, and we're here to help make the process as seamless as possible for you.

Thank you for choosing Flooring King for your flooring needs. We look forward to assisting you and providing excellent service every step of the way.

Tracking the status of your order with Flooring King is a seamless process designed to keep you informed every step of the way.

Once our team has booked the transport and allocated stock for your order, you will receive a confirmation order. This confirmation triggers an automatic email containing essential details, including your delivery date and VAT invoice.

As your delivery date approaches, the majority of our orders are equipped with tracking capabilities. In the early hours of the delivery day, customers typically receive a text message containing a tracking link. This link allows you to monitor the progress of your delivery in real-time, providing you with peace of mind and transparency regarding the status of your order.

However, if you haven't received tracking information or have any concerns about the status of your order, please don't hesitate to contact us. Our dedicated customer service team is available to assist you and provide updates as needed.

At Flooring King, we're committed to delivering exceptional service and ensuring that your shopping experience is as smooth and convenient as possible. Trust us to keep you informed and empowered throughout the entire order fulfilment process.

Thank you for choosing Flooring King for your flooring needs. We're here to make your project a success from start to finish.

At Flooring King, we believe in providing a straightforward and transparent shopping experience for our customers, including clear information about payment processes.

For customers who choose to pay by credit card for their order, the payment will be processed immediately after the checkout process is completed. This means that your credit card will be charged at the time of purchase, ensuring a swift and efficient transaction.

We understand the importance of clarity when it comes to financial matters, and we strive to make the payment process as seamless as possible for our customers. By charging your credit card at the time of checkout, we aim to streamline the ordering process and expedite the fulfilment of your order.

If you have any questions or concerns about payment timing or any other aspect of your order, please don't hesitate to reach out to our friendly customer service team. We're here to assist you and ensure that your shopping experience with Flooring King exceeds your expectations.

Thank you for choosing Flooring King for your flooring needs. We look forward to serving you and providing high-quality products and exceptional service every step of the way.

If you haven't received an order confirmation email from Flooring King after placing your order, we're here to assist you promptly.

Your satisfaction is our priority, and we understand the importance of receiving timely confirmation for your purchase. If you find yourself in this situation, we recommend taking the following steps to ensure that your order is processed smoothly:

Check Your Spam or Junk Folder: Sometimes, order confirmation emails may end up in your spam or junk folder. Please take a moment to check these folders in your email account to see if the confirmation email has been redirected there.
Contact Our Customer Service Team: If you've checked your spam folder and still haven't found the confirmation email, please don't hesitate to reach out to our customer service team. You can contact us by phone at 0300 303 6069, use the live chat option available on our website, or send us an email at info@flooringking.co.uk.

Our dedicated customer service representatives are ready to assist you and ensure that you receive the necessary confirmation for your order. They'll work swiftly to address any issues and provide the assistance you need to proceed with confidence.

At Flooring King, we're committed to providing excellent service and ensuring that your shopping experience is as seamless as possible. Rest assured that we'll do everything we can to resolve any concerns and keep you informed throughout the process.

Thank you for choosing Flooring King for your flooring needs. We appreciate your trust in us, and we look forward to serving you with exceptional products and service.

At Flooring King, we understand the importance of timely order processing to ensure that you receive your products as quickly as possible. Our goal is to provide efficient service while maintaining the highest standards of quality.

Typically, orders are processed promptly within the first 24 hours from the point of order placement. This means that once you've completed your purchase, our team works diligently to process your order swiftly, preparing it for shipment or delivery.

Please note that orders placed over the weekend will be processed on the following Monday. Rest assured that our team is committed to fulfilling orders in a timely manner, even on weekends, to minimise any delays in processing.

After your order has been processed, you can expect to receive confirmation within the following 24 hours. This confirmation will provide you with essential details about your order, including tracking information if applicable, to keep you informed every step of the way.

If you have any questions or concerns about the processing time of your order, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure that your experience with Flooring King is smooth and satisfactory.

Thank you for choosing Flooring King for your flooring needs. We appreciate your business and look forward to serving you with excellence.

At Flooring King, we strive to maintain accurate inventory levels to ensure a smooth shopping experience for our customers. However, in the rare instance that an item you've ordered is out of stock, we've got you covered.

If an item becomes unavailable after you've placed your order, rest assured that we'll promptly notify you of the situation. Our team will reach out to you immediately to discuss alternative options, such as new stock lead times or suitable alternative products that meet your needs.

Your satisfaction is our priority, and we understand the importance of timely communication and resolution. If you prefer to cancel the order due to the unavailability of the item, we will process your cancellation request without delay.
In the event of an order cancellation, you can expect to receive a refund for the full amount of your order promptly. We understand the importance of timely refunds and strive to process them efficiently to minimise any inconvenience to you.

At Flooring King, we're committed to providing exceptional service and ensuring that your shopping experience is hassle-free. If you have any questions or concerns about the availability of an item or any aspect of your order, please don't hesitate to reach out to our dedicated customer service team.

Thank you for choosing Flooring King for your flooring needs. We appreciate your trust in us and look forward to serving you with excellence.

At Flooring King, we understand that every project is unique, and we're here to accommodate your specific needs, whether you're a homeowner looking to renovate a small space or a business owner undertaking a large-scale project.

We cater to both domestic and commercial customers, offering flexibility and convenience without the need for a trade account. Whether you require 5m² of flooring for a bathroom renovation or 500m² for an office block, we have you covered.

Our extensive selection of high-quality flooring products ensures that we can meet almost any requirement, regardless of the scale of your project. From stylish and durable options for residential spaces to practical and professional solutions for commercial environments, we have something for everyone.

For custom or bulk orders, we encourage you to contact our customer service team directly. You can reach us by phone at 0300 303 6069, through our live chat feature on our website, or via email at info@flooringking.co.uk.

Our knowledgeable and friendly team is here to assist you every step of the way, providing personalised guidance and ensuring that your order meets your exact specifications. Whether you have questions about product availability, pricing, or delivery options, we're here to help.

At Flooring King, we're committed to delivering exceptional service and exceeding your expectations. Contact us today to discuss your custom or bulk order needs, and let us help you find the perfect flooring solution for your project.

Thank you for choosing Flooring King for all your flooring needs. We look forward to serving you with excellence.

At Flooring King, we strive to provide our customers with a seamless shopping experience and top-notch service. However, if you encounter any issues or have concerns about your order, we're here to help resolve them promptly.

In the unlikely event that you experience a problem with your order, we encourage you to reach out to our dedicated customer service team as soon as possible. You can contact us by phone at 0300 303 6069, through our live chat feature on our website, or by sending an email to info@flooringking.co.uk.

Our experienced and friendly customer service representatives are here to listen to your concerns and address any issues you may have with your order. Whether it's a question about product availability, a shipping delay, or a damaged item, we're committed to finding a solution that meets your needs and ensures your satisfaction.

Your feedback is valuable to us, and we take pride in our ability to resolve issues promptly and efficiently. Rest assured that we will work diligently to resolve any problems with your order and ensure that you receive the excellent service you deserve.

Thank you for choosing Flooring King for your flooring needs. We appreciate your business and look forward to assisting you with any questions or concerns you may have.