Delivery & Collection
Free UK delivery on orders over £499.99. Next working day on most postcodes. Or save the delivery fee and collect from one of our 30 depots nationwide.
What to expect.
From clicking buy to your floor on the doorstep — here's exactly what happens, and when.
Place your order
Pick your preferred delivery date at checkout, next working day is usually available. You'll get an order confirmation by email straight away.
Order processed
Once your stock is reserved, you'll get a second email, an SMS, and a separate invoice confirming it's ready for transport. We process orders Mon–Fri.
Day of delivery
Depending on the courier, you'll get a dispatch text with an estimated arrival window. The driver typically calls ahead to confirm timing.
On the doorstep
Delivery is kerbside. Sign for the order, the driver will take a proof-of-delivery photo. Please arrange help for pallets — drivers can't enter your premises.
Your part on delivery day
A few things to know about kerbside delivery so the day runs smoothly.
Plan for kerbside delivery
- Goods are dropped at your kerb, you handle them from there, this is common for flooring companies.
- Pallet orders need 2+ adults to move safely
- Upper-floor delivery? Arrange help in advance
- Our drivers aren't insured to enter your premises, but they may help at their discretion.
Report damage within 2 days
- Use our damages & defects form within 2 days
- Replacements typically arrive next working day
- Note any damage on the carrier's paperwork
- Keep packaging until we've confirmed resolution
Inspect before you fit
- Check every pack is in perfect condition
- Claims can't be accepted on installed flooring
- Save offcuts, batch codes may not be re-orderable
- Acclimatise your floor for 48hrs first
Remote and hard-to-reach areas
Our sales team are veterans of remote-area logistics. We can usually arrange delivery via specialist regional carriers, or coordinate a collection from your nearest depot.
Call 0300 303 6069- Cornwall
- North Devon
- Scottish Highlands
- Mid, North & West Wales
- Barrow-In-Furness
- Non-mainland islands
