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These terms came into effect on 1st September 2022.
Introduction
Thank you for choosing Flooring King. Much in the way we want to make it easy for you to purchase great value flooring products, we also want to make these areas of our website easy to use and without any confusing jargon.
By accessing any areas of flooringking.co.uk the user acknowledges the notices and agrees to the terms and conditions, set out below. Flooring King (“Flooring King”, “Company”, “we”, “us”, “our”) owns and operates the flooringking.co.uk website. When we receive an internet order you will always get an e-mail from Flooring King confirming your order placed on our website.
We try our best to process all the orders within a reasonable time frame and according to the delivery options of your choice. If however, goods cannot be mailed within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, determine if you wish to continue with the transaction or offer you the opportunity to cancel your order.
1. Flooring King & Customers
All orders for goods (the “Goods”) to be supplied by Flooring King or any of its subsidiary companies as the case may be (hereinafter referred to as the “Company”) are subject to these conditions of sale and the placing of an order by a buyer (“the Buyer”) will constitute acceptance of these conditions.
2. Modification of These Conditions
These conditions may not be modified or varied unless Flooring King agrees in writing and Flooring King will not be deemed to accept any other conditions not waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the Buyer. No person has authority on behalf of the Company to vary any conditions except by a written variation signed by a director or the company secretary.
2.1. Flooring King only accepts orders after the goods purchased online have been delivered. The processing of payment and acknowledgement of an online order DO NOT constitute a legally binding contract.
3. Validity of Quotations
Quotations from the Company are stated to be open for such time as may be specified in each such quotation and provided it is not withdrawn by the Company in such period it remains capable of acceptance. No binding contract will be created by the acceptance by the Buyer of the Company’s quotation until notice of such acceptance has been given in a purchase order and has either been signed by the Company’s duly authorised representative or the Company has indicated to the Buyer orally or in writing its acceptance of such order.
4. How These Conditions Apply
If the Buyer places an order with the Company without requesting a quotation from the Company or before such quotation has been provided, all deliveries carried out in satisfaction of such order will be subject to these conditions.
5. Prices
Unless otherwise agreed in writing all orders are executed subject to prices and any relevant discounts ruling at the date of receipt of the order and any price list of the Company whether published or not will not affect the right of the Company to charge for Goods in accordance with this clause. All prices are subject to the addition of Value Added Tax at the appropriate rate. Payment of the Price quoted and the VAT must be paid at sale, prior to delivery arrangements being made.
6. Our Right To Adjust Rates & Prices
In the event of termination, variation or suspension of a contract on the Buyer’s instruction or by lack of instruction, the contract price will be adjusted to reflect the additional costs incurred by the Company. Where a price per unit has been quoted and the Buyers requires a smaller number of units to be delivered than those quoted for, the Company reserves the right to adjust the rates of prices applicable thereto.
7. Surcharges
In order to maintain our competitive pricing and avoid losses on small orders, we may apply a small cut surcharge to certain bespoke products as required by the manufacturer. This surcharge will be displayed at the checkout.
UK Mainland Delivery
Fast Delivery
We aim to dispatch the next working day and deliver on your preferred date of delivery, however, we cannot guarantee your chosen day or the speed of our deliveries, please allow 2-5 working days for your delivery.
Free Delivery
Currently, orders with a value over £350.00 (inc VAT) qualify for free delivery to the UK mainland. The standard delivery charge that applies for all orders under £350.00 is £29.95 (ex VAT). Specialist orders that come from certain suppliers are charged at £48.00 under £350 (Luvanto orders £500). Delivery costs are transparent and will be displayed in the checkout before payment.
Delivery Options
For other delivery options please e-mail (info@flooringking.co.uk) or call (0300 303 6069). Our customer service team can advise you on alternative shipping arrangements and their charges.
Delivery Process
To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse.
How Your Order Is Delivered
Deliveries are made ‘kerbside’. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise you to plan ahead and arrange a second pair of hands to help if you’re receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises, etc.
Missing Items/Incorrect Items
If for any reason your order hasn’t arrived within 2-5 working days, please contact us straight away. If after a couple of days, your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven’t received. If your delivery is missing items or the items are incorrect then this must be noted with the delivery driver and reported to us within 48 hours of delivery.
Failed Deliveries
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
Delivery Restrictions
In the unlikely event that your delivery address is not covered by our network of suppliers or if you live in an area where access is restricted (e.g access does not allow for a large lorry) then unfortunately you may not qualify for free delivery*. If you are outside of our delivery areas or access is restricted then one of our sales team will be in touch to offer you a delivery quotation.
Please note that although we cannot guarantee next-day delivery, where possible we will send the next day for free. However, in some circumstances, a fee may be applicable.
* Excluded areas for free delivery.
Cornwall, North Devon, Scottish Highlands, Mid Wales, North Wales, West Wales, Barrow-In-Furness, and some areas of the Lake District/Cumbria**
** We will always endeavour to offer free delivery even if you are outside of the area covered by our network of suppliers. Please contact us via phone at 0300 303 6069 or email at sales@flooringking.co.uk if you are unsure.
*** Please note that we reserve the right to refuse delivery on low-value orders where it is not cost-effective to deliver on an 18-tonne lorry. You will be made aware as soon as possible and your order will be cancelled and refunded. We will always try our best to fulfill deliveries but some requests may be refused by suppliers.
Condition of Goods
Faulty Goods
If you have faulty, missing or incorrect goods then please contact a member of our customer service team via e-mail (info@flooringking.co.uk) or phone (0300 303 6069).
In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.
Missing or Damaged Goods
If you find that any items in your order from Flooring King have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.
Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address unless they have been signed for as damaged or missing.
Your Responsibility
You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.
Flooring King cannot accept any claims for damaged, faulty or misdescribed items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.
You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.
Flooring King cannot accept any claims for any loss as a result of booked fitters due to late deliveries or missing items as we do not guarantee our delivery timescales.
8. Our Returns and Cancellation Policy
Here at Flooring King, we pride ourselves in supplying top-quality goods at great value. However, sometimes projects don’t go to plan or we change our minds. Here are our jargon-free terms for Returns and Cancellations.
Your right to cancel or return your purchase
We will be happy to issue a refund on receipt of goods in an unopened, unused and undamaged condition. See Below:
Change of Mind (within 14 days)
If you change your mind, you can cancel your order up to 14 days after the day of delivery with the return of goods in an unopened, unused and undamaged condition. back to Flooring King at your expense. A restocking fee may apply to some suppliers.
Change of Mind (after 14 days)
After 14 days we can still refund or exchange your goods, but you will be charged up to 40% restocking fee (restrictions apply).
Faulty Goods
If your order arrives with a manufacturing fault, report this within 48 hours and we will make all the necessary arrangements to have the goods replaced without cost to you.
How To Return Your Purchase
1. Please contact us via Email (info@flooringking.co.uk) or Phone 0300 303 6069 to start the returns process
2. Our customer service team will supply you with a return number.
3. Send the goods back to the Flooring King returns address: The address will be specified, Once the goods have been received, we will start the process of refunding you using the details provided at purchase.
Your Responsibilities When Returning Your Order
• You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected).
• Costs for damaged goods will be taken from the total amount refunded.
• Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in “as new” condition and within 30 days of purchase.
Products That Cannot Be Returned
• Unfortunately, we cannot accept returns for products that are bespoke, made to your specifications, or cut from a roll unless they’re faulty.
• We cannot accept returns for the following items: Accessories, Glue, Plywood, Tools, Tubs, Bags and LVT Design/Feature/Inlay Strips.
When We Have The Right To Decline Your Return Request
In some circumstances, we may refuse your return, for the following reasons.
• If you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it.
• Goods and Services worth £42.00 or less.
Failed Deliveries
If your order arrives as arranged but we’re unable to deliver because there’s nobody home, there’s inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.
Passing of Title/Risk
Risk of damage to or loss of the Goods will pass to the Buyer upon delivery.
9. Ownership of the Goods
Ownership of the Goods will not pass to the Buyer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of the Goods and all other sums which are or which become due to the Company from the Buyer on any account.
10. Descriptive Matter, Specifications & Illustrations
All descriptive and forwarding specifications, drawings and particulars of weights and dimensions issued by the Company are approximate only and intended only to present a general idea of the goods to which they refer and will not form part of the contract. All particulars are provided by the manufacturer.
11. Limitations of Liability
Nothing in these terms and conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s negligence or fraudulent misrepresentation, or the conditions as to title implied by section 12 of the Sale of Goods Act 1979 as amended from time to time.
12. Our Total liability
The Company’s total liability in contract tort (including negligence or breach of statutory duty) misrepresentation or otherwise, arising in connection with the performance of this contract will be limited to the price agreed for the Goods.
13. Legal Construction
Unless otherwise agreed by the Company in writing, these conditions will in all respects be construed and operate as an English contract, in conformity with English Law, and the parties submit to the exclusive jurisdiction of the English courts.
14. Force Majeure
The Company will not be liable to the Buyer in any matter or be deemed to be in breach of this contract because of any delay in performing or any failure to perform any of the Company’s obligations under this contract if the delay or failure was due to any cause beyond the Company’s reasonable control.
15. Clearance Items & Special offers
Goods bought from promotional offers that are offered as clearance or end-of-line will be refundable at the sale price only. If the item is no longer stocked by the company there will be no material replacement. Credit can be issued against a replacement product.
Flooring King will have no liability (other than imposed by the Unfair Contract Terms Act 1977), for any direct injury, loss or damage whatsoever, if the cause thereof lies beyond the reasonable control of the Company. Your statutory rights are not affected by the above exclusions.