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1. Information About Us
1.1 Who We Are
We are Clarmie LTD, trading as Flooring King. We sell flooring products and related goods exclusively online (though we do have a headquarters and a showroom).
1.2 Why Read These Terms
These Terms outline the relationship between you (“Customer” or “you”) and Flooring King, including how our contract is formed, what happens if something goes wrong, and what your rights and obligations are. If you have questions about these Terms, please contact us before placing an order.
How to Contact Us
- Business Name: Clarmie LTD T/A Flooring King
- Office Address (For general post): Unit 12, Mandale Business Park, Lemington Rd, Lemington, Newcastle upon Tyne NE15 8SX
- Email: info@flooringking.co.uk
- Telephone: 0300 303 6069
If we need to contact you, we will use the details you have provided (email or phone).
2. Our Contract With You
2.1 Placing Your Order
When you place an order online or by telephone, you are making an offer to purchase Goods from us. You will receive a first email acknowledging your order, but this does not confirm acceptance.
2.2 Acceptance & Invoice
Our acceptance occurs only when we send you a second email confirming we can supply the Goods and issue an invoice (“Invoice”).
- If we cannot accept your order (e.g., due to out-of-stock items or pricing errors), we will notify you and refund any sums paid.
2.3 Order Reference
When we acknowledge your order, we assign an order reference. Please use it whenever contacting us about your purchase.
3. Products, Samples & Bespoke Items
3.1 Variations in Imagery & Natural Products
We strive to represent Goods accurately, but colours can vary across screens, and natural materials like wood may show variations in grain or colour. Such characteristics do not constitute faults or defects.
3.2 Suitability & Sampling
Always check the manufacturer’s specifications to ensure the Goods meet your intended purpose. If colour accuracy is important, we strongly recommend requesting a free physical sample. Minor differences from a sample—especially in natural products—are normal.
3.3 Product Packaging
Packaging may differ from any images shown on our site. Updates or changes by manufacturers do not affect the authenticity or quality of the Goods.
3.4 Measurements & Accuracy
If you provide measurements (for example, for carpet or vinyl), you are responsible for their accuracy. We can offer general advice, but we cannot accept returns if your dimensions prove incorrect.
3.5 Checking Your Delivery
Please inspect Goods immediately upon delivery or collection for any damage or discrepancies (type, size, colour, quantity). If there are any issues, contact us within 48 hours. We keep records of shipment, including photos, GPS data, and courier proof, so we can verify claims.
- Important: Once you cut, fit, or modify the Goods, you confirm your acceptance of their condition.
- Any problems found after fitting are considered “fitted complaints.” We will liaise with the manufacturer on your behalf, but the final decision rests with them.
3.6 Offers & Promotions
Special offers or discounts may be available on selected products. All offers are subject to stock availability and may be withdrawn at our discretion. Unless otherwise stated, promotions cannot be combined, and typically are limited to one per order.
3.7 Bespoke & Customised Products
Items that are customised, cut to size, or made to order cannot be returned or cancelled under normal distance-selling rules if you change your mind. Should you suspect a manufacturing defect, please provide evidence; we will work with you and the manufacturer to resolve the matter.
4. Pricing & Quotations
4.1 Product Pricing
All prices shown include VAT unless otherwise stated. If there is a pricing error, we will let you know before processing payment.
4.2 30-Day Quote Validity
Written quotes (issued via our quoting system or bespoke quote pages) are valid for 30 days, subject to stock levels and supplier price fluctuations. If our costs increase unexpectedly (e.g., supplier price rises), we reserve the right to withdraw or revise a quote.
4.3 Price Match Agreement
We may, at our discretion, match the price of a competing retailer under these conditions:
- The item(s) must be in stock and ready for dispatch from a reputable UK-based retailer.
- Requests apply to the entire order, including any additional shipping charges.
- We do not match clearance, sale, auction, or liquidation listings, or items that cause us to sell at a loss.
- We reserve the right to decline any price match request if it does not meet these criteria.
To request a price match, please email info@flooringking.co.uk or call 0300 303 6069 with full details.
5. Payment
5.1 Methods
We accept various payment methods, including Credit/Debit Cards, Bank Transfers, PayPal, PayPal Pay in 3, Apple Pay, Google Pay, and Klarna. Payment must clear in full before dispatch unless agreed otherwise in writing.
5.2 Ownership
We retain title to the Goods until payment is cleared in full. You assume the risk (loss or damage) once the Goods are delivered or collected.
6. Changes to Orders
6.1 Your Rights to Make Changes
If you wish to change product type, quantity, delivery details, or similar, please contact us immediately. We will advise if this is feasible and inform you of any impact on cost or timing.
6.2 Our Rights to Make Changes
- Minor Changes: We may make small, non-material adjustments to meet updated regulations or technical improvements.
- More Significant Changes: If we need to revise the Goods or Terms in a way that affects you significantly, we will notify you. You may then cancel and receive a refund for any undelivered items.
6.3 Communication
We endeavor to inform you promptly of any changes—whether initiated by you or by us—so you can make informed decisions. If you have questions, please contact customer service.
7. Providing & Delivering Our Goods
7.1 Delivery Options & Charges
- Delivery fees are shown at checkout. Some higher-value orders may qualify for free or discounted delivery.
- Delivery windows are usually weekdays (7am–5pm). We cannot guarantee a specific delivery time.
7.2 Information We Require From You
- Accurate contact details, delivery address, and any relevant instructions are essential.
- Failure to provide correct information may result in delays or extra costs.
7.3 Delivery Process & Expectations
- Kerbside Drop-Off: Our standard service is kerbside only. You must arrange any additional help to move heavy items beyond the drop-off point.
- If your property has restricted access (e.g., private roads, weight limits), please let us know in advance.
- We are not liable if no one is available to receive the delivery, and return/re-delivery fees may apply.
7.4 Collection of Goods
- If we permit collection from a warehouse or partner facility, we will inform you when your order is ready.
- Once collected, you bear responsibility for any transport-related damage.
7.5 Delays & Events Beyond Our Control
- We strive to minimize disruptions but are not responsible for delays due to events like severe weather, courier shortages, or other external factors.
- If we cannot meet an agreed deadline for reasons within our control, you can end the contract for undelivered Goods and receive a refund.
- If timing is critical, notify us when ordering so we can confirm feasibility.
7.6 Bespoke & Non-Cancellable Goods
- Custom or cut-to-size orders may have unique lead times and cannot be cancelled once production has started, unless faulty.
7.7 Responsibility for Goods
- Risk passes to you upon delivery or collection.
- Inspect for damage or discrepancies upon arrival; note any issues on the driver’s paperwork, and notify us within 48 hours.
8. Rights to End the Contract
8.1 Before Delivery & Payment
You may cancel non-bespoke Goods any time before they are delivered and paid for. Some charges may apply if the cancellation happens late in the process, but you retain the right to cancel if items are faulty or misdescribed.
8.2 Valid Reasons for Cancellation
If you cancel due to a fundamental error (e.g., pricing/description mistake) or a significant delay in supply, you receive a full refund for any undelivered, non-bespoke items.
8.3 Ending Without a Valid Reason
If you cancel for reasons not covered above, you forfeit any claims on Goods already delivered, and we may deduct reasonable fees as specified in these Terms.
8.4 Returning Goods After Cancellation
If the Goods have already dispatched, and you can’t recall them, you must return them to us (appropriately insured if shipped). If we caused the issue (e.g., misdescription or fault), we cover return costs; otherwise, you bear the expense.
8.5 Our Right to End the Contract
We may end our contract with you if you fail to provide necessary information, if you do not pay on time, or if you refuse or miss delivery repeatedly. We will refund money for undelivered Goods but may deduct compensation for our net costs.
9. Price Match & Clearance Items
9.1 Price Match Agreement
(Also referenced in Section 4.3)
We may, at our discretion, match competitor pricing under set conditions (e.g., in-stock status, entire order basis). We do not match special promotions or auctions, nor will we sell at a loss. To request a price match, please contact us at info@flooringking.co.uk or call 0300 303 6069.
9.2 Clearance & Special Offers
- Clearance or End-of-Line: Items offered on a clearance or end-of-line basis may have limited availability and are sold “as-is” at a discounted price. If they are no longer stocked, no direct replacement is possible.
- Refunds on Clearance: Where Goods are faulty, we will refund up to the sale price paid. If an item is out of stock or discontinued, we cannot source a like-for-like replacement.
- Other Special Promotions: From time to time, we run promotional discounts. Unless explicitly stated, these cannot be combined with any other offer or discount.
10. If You Have Problems With Your Floor
10.1 Reporting Faults or Complaints
- Contact Us: Email info@flooringking.co.uk or phone 0300 303 6069 promptly if you notice any damage, faults, or missing items.
- Notification Window: We recommend alerting us within 48 hours of delivery for damaged or faulty Goods. We will arrange collection and replacement at our expense if the fault is confirmed genuine.
10.2 Consumer Rights & Legal Protections
- Statutory Rights: Goods should match their description, be of satisfactory quality, and fit for purpose.
- Distance Sales & Cooling-Off: Non-bespoke Goods typically include a 14-day cooling-off period, starting the day after delivery. Bespoke items (e.g., custom vinyl/carpet cuts) are exempt.
10.3 Returning Unwanted Goods
- Eligibility: Unused, unopened, and resalable condition is required. We do not accept partial returns (e.g., some packs of an overall order).
- Exclusions: Discontinued products, perishable items, cut-from-roll vinyl or carpet, accessories, and plywood cannot be returned unless faulty on arrival.
- Procedure: Notify us within 14 days, ship items back at your cost (unless we are at fault), and use an insured method. Damaged returns or items not in resalable condition may incur deductions or refusal.
- Restocking Fee: If we permit returns against our usual policy, a 15% restocking fee may apply.
10.4 Customer Responsibilities
- Inspect Before Use: Once fitted or used, the product is deemed accepted.
- Suitability: You are responsible for determining whether the product meets your needs.
- Fitters & Timelines: Do not schedule fitters until your Goods arrive and are inspected; we do not compensate for any losses if deliveries are delayed.
11. Exporting Goods Outside UK Mainland
If you need delivery outside the UK mainland, all transport costs, import duties, and taxes are your responsibility. We can provide a shipping quote upon request. Check local regulations to avoid unexpected fees or delays.
12. Liability & Compensation
12.1 No Compensation for Courier Delays
We are not liable for losses if your chosen fitter or contractor cannot proceed because of late delivery. Arrange installation only after receiving and inspecting your Goods.
12.2 Bespoke Fitters
We neither employ nor endorse fitters. You assume full responsibility for choosing an installer; we will not be held liable for third-party workmanship issues.
12.3 Limitation of Liability
Nothing in these Terms excludes our liability for death or personal injury caused by negligence, or for fraud. Otherwise, our liability for any claim typically does not exceed the price paid for the Goods in question.
13. Changes to These Terms
We reserve the right to update or modify these Terms to reflect business or legal changes. The version in force at the time of order applies unless a change in law mandates otherwise.
14. Governing Law & Dispute Resolution
14.1 Governing Law
These Terms are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts, unless local mandatory law provides otherwise.
14.2 Alternative Dispute Resolution
If you are dissatisfied with how we handle a complaint, you may be eligible for alternative dispute resolution. Contact us for details or visit our website.
15. Contact Information & Final Notes
Business Name: Clarmie LTD T/A Flooring King
Office Address: Unit 12, Mandale Business Park, Lemington Rd, Lemington, Newcastle upon Tyne NE15 8SX
Email: info@flooringking.co.uk
Telephone: 0300 303 6069
We thank you for choosing Flooring King. By placing an order, you confirm you have read, understood, and agreed to these Terms & Conditions. If you have any questions, please reach out using the contact details above.