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At Flooring King, we understand the importance of choosing the right flooring for your home. Your satisfaction is our priority, which is why we go beyond the minimum requirements set out in law. Under the Consumer Contracts Regulations 2013, customers are entitled to cancel an order within 14 calendar days of receiving their goods. At Flooring King, we extend this cancellation period to a strict 28 calendar days, giving you additional peace of mind.
Cancellations
If you wish to cancel your order, you must notify us within 28 days of receiving your goods. Please note that this right does not apply to bespoke or custom-cut products, discontinued items, or goods ordered specially on request. Once any part of the flooring has been fitted, the customer is deemed to have accepted the goods as suitable and the contract is considered fulfilled. Installed or partially installed products cannot be cancelled or returned under any circumstances.
Flooring is manufactured and supplied in batches, and for this reason we cannot accept partial returns under any circumstances. Orders must be returned in full, in their original unopened packaging, and in a resaleable condition. This policy ensures consistency of colour, shade, and quality for all customers and reflects the standard practice across the flooring industry.
Dispatched Orders
If your order has already been dispatched, you must contact us immediately by telephone on 0300 303 6069 or by email at info@flooringking.co.uk. We will provide you with a returns form and instructions on how to return the goods.
If an order is cancelled after dispatch but before delivery, a refund will be issued minus any delivery expenses incurred. If the goods have not yet been dispatched, a full refund will be processed within five working days, provided the order does not include bespoke or special-order items.
Returns Process
Customers are fully responsible for the cost of returning goods where a return has been requested. All returns must be arranged via an insured pallet service to ensure the products reach us safely. Customers remain liable for the goods until they are received at our designated returns address.
All products must be returned in a resaleable condition. This means they must be undamaged, in their original packaging, and unopened. Any items that arrive damaged, opened, or otherwise not fit for resale may result in a deduction from the refund.
If your order arrives with damage caused in transit, please contact us immediately so that we can arrange a replacement at no cost to you.
Refunds
Refunds will be processed within 7 calendar days of us receiving the goods back or receiving evidence that the goods have been returned. Flooring King reserves the right to make deductions where returned items show signs of handling or use beyond what is necessary to establish their nature, characteristics and functioning, or where they are not returned in a resaleable condition.
Related Pages
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Looking for our full Terms and Conditions? View the page, here.