Returns Policy

If a product has been discontinued by the manufacturer, we can't take it back because:

• We can't resell it—no one else can buy a matching product
• The manufacturer won't take it back either
• These items are usually already reduced to clear

If packaging has been opened or seals have been broken, we can't accept the return because:

• We can't verify the contents haven't been damaged or contaminated
• Opened flooring can't be sold as new to another customer
• It's impossible to guarantee batch consistency once packaging is broken

Things like adhesives and sealants have a shelf life. We can't accept them back because:

• We can't guarantee they've been stored at the right temperature
• The product may have degraded without any visible signs
• People mix batches and send back older stock with a lower shelf life and keep the newer shelf life items.

Once we've cut vinyl or carpet to your measurements, it's made just for you. We can't accept it back because:

• We can't stick it back on the roll once it's been cut
• Your exact measurements are unlikely to fit anyone else's room
• This is standard practice across the entire flooring industry

Trims, profiles, and beading are usually colour-matched to specific floors. Returns are at our discretion because:

• Many accessories are colour-matched to specific flooring ranges
• Some may have been cut or modified during ordering
• Low-value items often cost more to return than they're worth

If you think you have a good reason, get in touch and we'll see what we can do.

Plywood absorbs moisture easily and we can't accept it back because:

• Even brief exposure to damp conditions can cause warping
• Moisture damage can weaken structural integrity invisibly
• Selling compromised plywood could cause flooring failures

If we've made something specifically for you, we can't accept it back because:

• Custom sizes, colours, or finishes are unique to your order
• We can't sell a one-off product to someone else

If we've ordered something in specially for you (from overseas or a specialist supplier), we can't accept it back because:

• We've incurred costs to source the product specifically for you
• The item isn't part of our standard stock and has limited resale potential
• Our suppliers won't accept returns on special orders