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Delivery FAQ

  • What shipping methods do you offer?
    At Flooring King, we offer a variety of shipping methods to ensure your flooring arrives safely and efficiently. All deliveries are made kerbside, providing convenience and accessibility for our customers. Additionally, some orders may be dispatched via private courier services, guaranteeing swift and secure transportation of your flooring products. Explore our range of shipping options to find the best fit for your needs and enjoy peace of mind knowing your order will be handled with care every step of the way.
  • How long will it take for my order to arrive?
    At Flooring King, we strive to provide prompt delivery services for all orders. While our goal is to deliver your order within the next day, please note that delivery times may vary based on stock availability and your location. In some instances, it may take 2-3 days for your order to arrive. For special order items, there is a lead time of 5-7 days. For further assistance or inquiries regarding delivery times, feel free to reach out to our dedicated team at 0300 303 6069. We're here to ensure your flooring reaches you in a timely manner, allowing you to enjoy your new space sooner.
  • Do you offer next day shipping?
    At Flooring King, we prioritise swift delivery to ensure your flooring reaches you as soon as possible. While we aim to dispatch all orders for next day delivery, we recommend reaching out to us at 0300 303 6069 to confirm availability if you're in urgent need of your flooring. Our dedicated team is here to assist you and provide updates on next day shipping options. We're committed to meeting your timelines and delivering your flooring promptly, so you can start enjoying your new space without delay.
  • How much does shipping cost?
    At Flooring King, we strive to make shipping as convenient and affordable as possible for our customers. For orders over £350 inc VAT, we offer complimentary shipping, allowing you to enjoy savings while getting your flooring delivered hassle-free. For orders under £350, we have a flat rate fee of £29.95 inc VAT, ensuring transparency and ease of budgeting. Additionally, certain items may have different shipping rates, starting at £49.99 inc VAT for orders under £250 and decreasing to £24.95 for orders ranging from £250 to £349.99, with free shipping thereafter. Rest assured, we aim to provide flexible shipping options to suit your needs and budget. Experience seamless delivery and exceptional service with Flooring King.
  • Do you offer free shipping, and if so, what are the requirements?
    At Flooring King, we strive to make shipping as convenient and affordable as possible for our customers. For orders over £350 inc VAT, we offer complimentary shipping, allowing you to enjoy savings while getting your flooring delivered hassle-free. For orders under £350, we have a flat rate fee of £29.95 inc VAT, ensuring transparency and ease of budgeting. Additionally, certain items may have different shipping rates, starting at £49.99 inc VAT for orders under £250 and decreasing to £24.95 for orders ranging from £250 to £349.99, with free shipping thereafter. Rest assured, we aim to provide flexible shipping options to suit your needs and budget. Experience seamless delivery and exceptional service with Flooring King.
  • How do I track my shipment?
    At Flooring King, we understand the importance of keeping track of your shipment every step of the way. For your convenience, the majority of our customers receive a text message on the morning of the delivery containing a tracking link, allowing you to monitor the progress of your shipment effortlessly. If you require any further assistance with tracking your shipment or have any inquiries, please don't hesitate to reach out to our dedicated team at 0300 303 6069. We're here to ensure a smooth and transparent delivery process, providing you with peace of mind as your flooring makes its way to you.
  • What should I do if my tracking information hasn't been updated or seems stuck?
    If you find that your tracking information hasn't been updated or appears to be stuck, we're here to assist you. Simply reach out to us at 0300 303 6069, and our dedicated team will promptly investigate the matter for you. Your satisfaction is our priority, and we're committed to ensuring a seamless delivery experience. Don't hesitate to contact us with any concerns or questions you may have. We're here to help!
  • Do I need to be present to sign for my delivery?
    At Flooring King, we recommend having someone available to receive your delivery to ensure the safe arrival of your items. Being present allows you to inspect the products upon delivery, enabling you to note any damages with the delivery driver. Rest assured, in the unlikely event of damaged or missing products, we're committed to promptly rectifying any issues. If you're unable to be present at the delivery address, you can contact our customer service team at 0300 303 6069 to provide specific delivery instructions. Whether it's leaving the items in a safe place behind a gate or with a neighbour, we'll do our best to accommodate your preferences. Your satisfaction and convenience are our top priorities at Flooring King.
  • What happens if I miss my delivery?
    If you miss your delivery, don't worry! At Flooring King, we'll make every effort to ensure you receive your order promptly. We'll attempt a redelivery, but to expedite the process, we kindly ask that you inform us as soon as possible if you won't be available at the delivery address. This allows us to make alternative arrangements swiftly, ensuring minimal disruption to your schedule. Your convenience is important to us, and we're here to help make the delivery process as smooth as possible. Simply reach out to our team, and we'll take care of the rest.
  • How do I change my shipping address after my order has been placed?
    If you need to change your shipping address after placing your order, we're here to assist you. Simply reach out to us as soon as possible at 0300 303 6069 before the scheduled delivery date. Our dedicated team will work swiftly to update your shipping details and ensure your order reaches the correct address. Your satisfaction is important to us, and we're committed to accommodating your needs to the best of our ability. Contact us today, and we'll take care of the rest.
  • What should I do if my order arrives damaged?
    If your order arrives damaged, we're here to make it right. In the unlikely event of receiving damaged goods, we recommend refusing delivery of the items. Our delivery driver will log the information, and we'll promptly rectify any issues. If you discover damage that wasn't visible upon delivery, don't worry. Take photos of the damaged items and contact us within 24 hours of receiving your delivery. Our dedicated team will assist you in resolving the matter swiftly. Your satisfaction is our priority, and we're committed to ensuring a seamless experience from start to finish. Contact us today, and we'll ensure your concerns are addressed promptly.
  • Do you offer a pickup option instead of shipping?
    At Flooring King, we understand that some customers prefer the convenience of picking up their orders instead of shipping. That's why we offer collection points across the country for certain items. If you're interested in discussing a pickup option for your order, please don't hesitate to contact us at 0300 303 6069. Our team will be happy to assist you and provide further details on our collection points. We're dedicated to providing flexible solutions to meet your needs, ensuring a convenient and satisfying experience with Flooring King.
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