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Frequently Asked Questions

Find answers to common questions about ordering, delivery, returns, and more.

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Product Aftercare

Product Warranty

When it comes to selling your home, understanding the transferability of specific warranties, such as those for flooring, is essential for both sellers and buyers. The ability to transfer a flooring warranty can significantly impact the appeal of your home to potential buyers, providing them with added assurance on their investment. Here's what you need to know about transferring a flooring warranty when you sell your home.

The transferability of a flooring warranty largely depends on the terms and conditions set forth by the flooring manufacturer or installer. While many flooring warranties are designed to be transferable to new homeowners, this is not universally true. To determine if your flooring warranty can be transferred:

Review the Warranty Documentation: The specific details regarding transferability are typically outlined in the warranty documentation provided at the time of purchase or installation. Look for any clauses that mention transferability or conditions for transferring the warranty to a new owner.

Contact the Manufacturer or Installer: If the warranty documentation is unclear or if you no longer have it, contacting the manufacturer or installer directly is the best way to get accurate information. They can inform you about the process and any requirements for transferring the warranty.

How to Transfer a Flooring Warranty

If your flooring warranty is transferable, there are usually specific steps you need to follow to ensure a smooth transfer to the new homeowner:
Notify the Warranty Provider: Some manufacturers or installers require notification within a certain time frame before or after the sale of the home.
Provide Documentation: You may need to provide documentation of the sale or transfer of property ownership.
Transfer Fee: In some cases, there may be a nominal fee to transfer the warranty to the new homeowner.

Benefits of Transferring a Flooring Warranty

Transferring a flooring warranty to the new homeowner can offer several benefits:
Enhanced Home Value: A transferable warranty can increase the attractiveness of your home to potential buyers, as it provides them with protection against future flooring issues.
Peace of Mind: For the buyer, having a warranty on the flooring can offer peace of mind, knowing that they are protected against certain defects or problems.

Conclusion

When selling your home, it's important to investigate the transferability of your flooring warranty. This feature can not only add value to your home but also provide the new owner with valuable protection. By understanding the terms of your flooring warranty and following the correct procedures for transfer, you can enhance the appeal of your home and facilitate a smoother sale process.

Products

Returns & Exchanges

At Flooring King, we are dedicated to delivering top-quality flooring products that not only meet but exceed your expectations. However, we understand that circumstances may arise where a return is necessary. Below is our comprehensive return policy, designed with your satisfaction and convenience in mind.

Flooring King Return Policy Highlights

28-Day Return Window: You have 28 days from the day of delivery to decide if your purchase meets your needs and expectations. If you find that it's not quite right, you have the option to return your order within this timeframe for a full refund.

Initiating a Return: Should you decide to return your purchase, the first step is to contact our customer service team. We will provide you with a return number, which is necessary for processing your return. It's important that any returned goods remain complete, unused, and in "as new" condition, just as you received them.

Packaging: Please ensure that the items being returned are packaged adequately to protect them during their journey back to us. Items that arrive damaged or not properly packaged may not be eligible for a refund.

Return Fee: We accept full order returns only which may incur a return fee from 30-50% depending on the product and amount. We do not accept returns of any accessories including but limited to adhesives, screeds, scotia etc.

Responsibility for Return Costs: In cases where the return is due to a change of mind or is not related to a manufacturing fault, you will be responsible for the cost of returning the goods to us. This ensures that the goods arrive in complete, unused, and "as new" condition.

Manufacturing Faults: If your product arrives with a manufacturing fault, please contact our Customer Services team immediately. We are committed to resolving any issues promptly by replacing the faulty goods or processing a refund, as appropriate.

Failed Delivery Charges: Please be aware that if a delivery fails because there's nobody home, the goods are refused, or the order is cancelled within 48 hours of the scheduled delivery, you may be liable for additional costs incurred for the goods being returned to us.

Bespoke Products: Custom-made or bespoke products, made to your specifications or cut from a roll, cannot be returned unless they are faulty.

Tips for a Hassle-Free Purchase

Measure Accurately: Ensuring you have the correct measurements for your space can reduce the likelihood of needing to return excess product. Check out our handy measuring guide or contact our team for assistance.

Order Samples: We recommend ordering samples to get a better idea of how the flooring will look in your space. This can help prevent the need for returns due to mismatched expectations.

Check Your Accessories: Make sure the accessories you choose match your flooring. Our team can advise you if you're unsure which accessories are the right match for your selected flooring.

Returning Goods

To arrange a return, please contact our team for a return authorisation number. Goods can be returned to our designated location, as provided by our customer service team, during the specified hours.

Refunds

We aim to process refunds within 7 days of receiving the returned goods at our warehouse. For orders cancelled before dispatch, refunds will be processed as soon as we have written confirmation of your intention to cancel.
At Flooring King, we strive to make your purchasing experience as positive and straightforward as possible. If you have any questions or concerns about our return policy, or if you need assistance with your order, please do not hesitate to contact us.

When purchasing from Flooring King, understanding the return policy time frame is crucial to ensure a smooth and hassle-free shopping experience. Flooring King is committed to customer satisfaction, and part of this commitment is a clear and concise return policy. Here's what you need to know about the time limits for returning an item and reporting any discrepancies.

Flooring King's Return Timeframe

Return Deadline: Customers have up to 28 days from the date of purchase to return an item. This 28-day window provides ample time to assess your flooring purchase and decide if it meets your expectations and needs. To initiate a return, the item must be in its original condition, and customers should retain their receipt or proof of purchase to facilitate the process.

Reporting Discrepancies

Discrepancy Deadline: If upon receiving your order, you notice any discrepancies, such as missing items, wrong products, or defects, it's important to report these issues to Flooring King within the first 3 days after delivery. Prompt reporting within this timeframe is crucial for resolving any issues efficiently, whether it's replacing the incorrect or defective item or providing a refund.

Steps for a Successful Return

Contact Customer Service: The first step in the return process is to contact Flooring King's customer service. They will provide you with the necessary instructions and support to proceed with your return.

Provide Proof of Purchase: Having your receipt or order confirmation ready will speed up the return process. Proof of purchase is required to verify the transaction and confirm the return window.

Prepare the Item: Ensure the item is in its original condition, packaging intact, to avoid any issues with the return. If the product was opened, ensure it's repackaged securely.
Follow Specific Instructions: Flooring King may provide specific return instructions based on the item and the reason for the return. Adhering to these instructions is important for a smooth return process.

Tips for a Hassle-Free Return

Review the Return Policy: Familiarise yourself with Flooring King's return policy before making a purchase. Understanding the terms and conditions can help avoid any surprises if you need to make a return.

Act Promptly: To ensure you're within the return window, don't delay in starting the return process if you're unsatisfied with your purchase or if there are any issues with the order.

Keep Documentation: Retain all purchase-related documentation, including receipts, order confirmations, and correspondence with customer service, until the return process is fully resolved.

Conclusion

Flooring King's return policy, with a 28-day return window and a 3-day discrepancy reporting period, is designed to ensure that customers are completely satisfied with their purchases. By understanding these timeframes and following the recommended steps, you can navigate the return process smoothly, ensuring a positive shopping experience with Flooring King.

Returning an item after opening the package can be a point of concern for many customers, especially when it comes to flooring purchases. If you've bought flooring products from Flooring King and are wondering about the return policy for opened items, here's what you need to know to navigate the process effectively.
Flooring King's Return Policy on Opened Items

Flooring King understands that purchasing flooring is a significant decision and sometimes, even after opening the package, you might realise the product doesn't meet your expectations or match your space as you had hoped. Flooring King offers a flexible return policy that allows customers to return opened packages in certain instances, depending on the reason for the return.

Conditions for Returning Opened Flooring Packages

Defective or Damaged Products: If the flooring product is defective or was damaged during shipping, Flooring King typically allows customers to return the opened package for a replacement or refund. It's crucial to inspect your flooring as soon as you receive and open it to quickly identify any issues.

Mismatched Product: In cases where the product doesn't match what you ordered, whether it's the wrong color, style, or material, Flooring King allows for the return of the opened package. Ensure you have your purchase documentation handy to facilitate a smooth return process.

Other Reasons: For returns based on personal preference, such as a change of mind or an unsatisfactory match to your home's decor, Flooring King may accept returns of opened packages at their discretion. Such returns may be subject to restocking fees or other conditions.

Steps to Return an Opened Package to Flooring King

Contact Customer Service: Reach out to Flooring King's customer service team as soon as you decide to return the product. They will guide you through the return process based on your specific reason for the return.

Provide Proof of Purchase: Have your receipt or order number ready. This information is essential for facilitating the return process.

Prepare the Product for Return: Repackage the flooring as securely as possible. While the original packaging may have been opened, ensuring the product is well packed for the return is important to prevent further damage.

Follow Specific Instructions: Flooring King may provide specific instructions for the return based on the product and the reason for the return. This could include filling out a return form, providing photos of the product issue, or other steps.

Tips for a Smooth Return Process

Review the Return Policy: Before purchasing, review Flooring King's return policy to understand the conditions under which returns are accepted, including any restocking fees or other charges that may apply.

Act Quickly: Return policies have time limits. To ensure you're eligible for a return, don't delay in initiating the process once you've decided to return an opened item.

Conclusion

While returning an opened flooring package may seem daunting, Flooring King offers options for customers who find themselves in this situation. By understanding the return policy and following the appropriate steps, you can navigate the return process more confidently, ensuring satisfaction with your flooring purchase.