Help Centre

Delivery & Collection

Free UK delivery on orders over £499.99. Next working day on most postcodes. Or save the delivery fee and collect from one of our 30 depots nationwide.

Five ways to get your floor.

Flooring is heavy and awkward — so we don't ship it through standard couriers. Every order travels on our dedicated 18-tonne lorries, kerbside to your door.

All orders qualify

Free

Every order over £499.99 ships free, we'll pickup the cost. Pick any working day at checkout, next-day available on most postcodes.

FREE

Orders £99.99

Standard

Standard Shipping

For orders under £499.99. Covers 95% of our catalogue. Pick your preferred delivery date at checkout.

£39.95

Higher Rate

Higher Rate Items

Applies to certain wood and branded products under £499.99. Orders over £499.99 still ship free.

£59.95

What to expect.

From clicking buy to your floor on the doorstep — here's exactly what happens, and when.

Steop 01

Place your order

Pick your preferred delivery date at checkout, next working day is usually available. You'll get an order confirmation by email straight away.

Step 02

Order processed

Once your stock is reserved, you'll get a second email, an SMS, and a separate invoice confirming it's ready for transport. We process orders Mon–Fri.

Step 03

Day of delivery

Depending on the courier, you'll get a dispatch text with an estimated arrival window. The driver typically calls ahead to confirm timing.

Step 04

On the doorstep

Delivery is kerbside. Sign for the order, the driver will take a proof-of-delivery photo. Please arrange help for pallets — drivers can't enter your premises.

Your part on the day.

A few things to know about kerbside delivery so the day runs smoothly.

Kerbside

Plan for kerbside delivery

Goods are dropped at your kerb, you handle them from there, this is common for flooring companies.
Pallet orders need 2+ adults to move safely
Upper-floor delivery? Arrange help in advance
Our drivers aren't insured to enter your premises, but they may help at their discretion.

Damaged or faulty

Report damage within 2 days

Use our damages & defects form within 2 days
Replacements typically arrive next working day
Note any damage on the carrier's paperwork
Keep packaging until we've confirmed resolution

Before you install

Inspect before you fit

Check every pack is in perfect condition
Claims can't be accepted on installed flooring
Save offcuts, batch codes may not be re-orderable
Acclimatise your floor for 48hrs first

Remote areas

Live somewhere a bit harder
to reach? We’ve still got you.

Our sales team are veterans of remote-area logistics. We can usually arrange delivery via specialist regional carriers, or coordinate a collection from your nearest depot.

Call 0300 303 6069

Areas that may need a tailored quote