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Product Warranty FAQ

  • Do your flooring products come with a warranty?
    At Flooring King, we stand behind the quality of our products. All flooring products we sell come with their manufacturer warranty, providing you with added assurance and peace of mind. We prioritise offering high-quality flooring solutions that are built to last, and the manufacturer warranty further reinforces our commitment to customer satisfaction. Explore our wide range of flooring options with confidence, knowing that your purchase is backed by a comprehensive warranty. For more information about specific warranty details, feel free to contact us. We're here to help you find the perfect flooring solution for your needs.
  • What does the warranty cover?
    At Flooring King, the warranty coverage varies depending on the specific manufacturer of the flooring product. We always recommend reviewing the warranty details provided by the manufacturer for comprehensive information on what is covered. Typically, warranties cover defects in materials and workmanship under normal use and maintenance. However, it's essential to familiarise yourself with the specific terms and conditions outlined in the warranty documentation for each product. If you have any questions regarding warranty coverage for a particular flooring product, our knowledgeable team is here to assist you. Feel free to reach out to us for further clarification or assistance.
  • How long is the warranty valid?
    At Flooring King, we understand the importance of warranty coverage for our customers. The validity period of warranties varies depending on the manufacturer and specific product range. You can find detailed information about the warranty policy for each product displayed on the respective product pages on our website. We believe in transparency and providing you with all the necessary information to make informed decisions about your flooring purchase. If you have any questions or need assistance regarding the warranty duration for a particular product, don't hesitate to reach out to our team. We're here to help ensure you have a satisfying and worry-free experience with Flooring King.
  • Is the warranty transferable if I sell my home?
    When it comes to selling your home, understanding the transferability of specific warranties, such as those for flooring, is essential for both sellers and buyers. The ability to transfer a flooring warranty can significantly impact the appeal of your home to potential buyers, providing them with added assurance on their investment. Here's what you need to know about transferring a flooring warranty when you sell your home.

    The transferability of a flooring warranty largely depends on the terms and conditions set forth by the flooring manufacturer or installer. While many flooring warranties are designed to be transferable to new homeowners, this is not universally true. To determine if your flooring warranty can be transferred:

    Review the Warranty Documentation: The specific details regarding transferability are typically outlined in the warranty documentation provided at the time of purchase or installation. Look for any clauses that mention transferability or conditions for transferring the warranty to a new owner.

    Contact the Manufacturer or Installer: If the warranty documentation is unclear or if you no longer have it, contacting the manufacturer or installer directly is the best way to get accurate information. They can inform you about the process and any requirements for transferring the warranty.

    How to Transfer a Flooring Warranty

    If your flooring warranty is transferable, there are usually specific steps you need to follow to ensure a smooth transfer to the new homeowner:
    Notify the Warranty Provider: Some manufacturers or installers require notification within a certain time frame before or after the sale of the home.
    Provide Documentation: You may need to provide documentation of the sale or transfer of property ownership.
    Transfer Fee: In some cases, there may be a nominal fee to transfer the warranty to the new homeowner.

    Benefits of Transferring a Flooring Warranty

    Transferring a flooring warranty to the new homeowner can offer several benefits:
    Enhanced Home Value: A transferable warranty can increase the attractiveness of your home to potential buyers, as it provides them with protection against future flooring issues.
    Peace of Mind: For the buyer, having a warranty on the flooring can offer peace of mind, knowing that they are protected against certain defects or problems.

    Conclusion

    When selling your home, it's important to investigate the transferability of your flooring warranty. This feature can not only add value to your home but also provide the new owner with valuable protection. By understanding the terms of your flooring warranty and following the correct procedures for transfer, you can enhance the appeal of your home and facilitate a smoother sale process.
  • How do I register my product for the warranty?
    At Flooring King, we understand the importance of warranty registration for certain products to ensure comprehensive coverage. While warranty policies vary among manufacturers, ranges, and specific products, some may require registration for warranty activation. For detailed information on how to register your product for warranty or guarantee coverage, please don't hesitate to contact us.

    Our knowledgeable team will provide you with the necessary guidance and assistance to ensure your product is properly registered for warranty protection. Your satisfaction and peace of mind are our top priorities at Flooring King. Get in touch with us today for more information.
  • What is not covered under the warranty?
    At Flooring King, while we strive to offer comprehensive warranty coverage for our products, it's important to note that certain exclusions may apply. The specifics of what is not covered under the warranty can vary depending on the manufacturer and product range.

    Common exclusions may include damages resulting from improper installation, misuse, neglect, or normal wear and tear. Additionally, alterations or modifications made to the product after purchase may void the warranty. For detailed information on what is not covered under the warranty for a specific product, we recommend reviewing the warranty policy provided by the manufacturer.

    If you have any questions or need clarification on warranty coverage, feel free to reach out to our team. We're here to ensure you have a clear understanding of your warranty protection and provide any assistance you may need.
  • What should I do if I need to make a warranty claim?
    If you find yourself in need of making a warranty claim, we're here to assist you every step of the way. Depending on the manufacturer's policy, you may need to complete warranty claim forms directly on their website.

    Alternatively, you can contact us, and our dedicated team will gladly assist you in making the claim on your behalf. We understand the importance of a smooth and hassle-free claims process, and we're committed to ensuring your satisfaction.

    Whether it's guiding you through the online claim forms or handling the process on your behalf, we're here to help. Don't hesitate to reach out to us with any warranty-related inquiries or concerns. Your peace of mind is our priority at Flooring King.
  • Do I need to provide proof of purchase for a warranty claim?
    Yes, providing proof of purchase is typically required for processing a warranty claim. This ensures that the claim is valid and that the product is still within the warranty period. Proof of purchase may include a sales receipt, invoice, or order confirmation, depending on the retailer or manufacturer's requirements.

    At Flooring King, we recommend keeping your proof of purchase in a safe place for future reference, especially if you anticipate needing to make a warranty claim. If you have any questions or need assistance regarding proof of purchase for a warranty claim, feel free to contact our team.

    We're here to help ensure a smooth and efficient claims process for our valued customers.
  • If my flooring is discontinued, what will be used for a replacement under warranty?
    In the event that your flooring is discontinued and you need a replacement under warranty, rest assured that both the manufacturer and supplier are committed to finding a suitable solution.

    Typically, they may offer an alternative product that meets similar specifications or come to a mutual agreement with you. At Flooring King, we prioritise customer satisfaction and will work closely with both you and the manufacturer to ensure a satisfactory resolution. If you find yourself in this situation, please don't hesitate to contact us.

    Our dedicated team will assist you in navigating the process and finding the best possible replacement option under warranty. Your peace of mind is our priority, and we're here to help every step of the way.
  • Does the warranty cover damage from water, pets, or heavy furniture?
    At Flooring King, our warranty coverage varies depending on the specific product and manufacturer.

    Typically, for waterproof flooring products, such as those designed to withstand water exposure, water damage may be covered under the warranty. However, it's essential to note that the warranty may not cover damage caused by pets or heavy furniture, as these factors can contribute to wear and tear beyond the product's intended use. In the event of damage, it's recommended to undergo an inspection process to determine if the damage falls under warranty coverage. For detailed information on what is covered under the warranty for a specific product, we encourage you to review the warranty policy provided by the manufacturer.

    If you have any questions or need assistance, please feel free to contact our team. We're here to help you understand your warranty coverage and address any concerns you may have.
  • Can I void my warranty by not following the care and maintenance instructions?
    Following the care and maintenance instructions is crucial to ensuring the longevity and performance of your flooring. Failure to adhere to these guidelines may potentially void your warranty.

    At Flooring King, we strongly advise our customers to carefully follow the installation instructions and use recommended accessories specified for the flooring product. Doing so not only helps preserve the beauty and quality of your flooring but also maintains the validity of your warranty coverage.

    If you have any questions or need guidance on proper care and maintenance procedures, our knowledgeable team is here to assist you. Contact us today to learn more about maximising the lifespan of your flooring while preserving your warranty protection.
  • Does the warranty cover fading or discolouration due to sunlight exposure?
    At Flooring King, our warranty coverage may vary depending on the specific product and manufacturer.

    Typically, warranties do not cover fading or discoloration due to sunlight exposure, as this is considered a natural process that can occur over time. However, some manufacturers may offer specific warranties or protections against fading for certain products.

    We recommend reviewing the warranty policy provided by the manufacturer for detailed information on coverage related to sunlight exposure. If you have any questions or need assistance, our team is here to help.

    Contact us today to learn more about our warranty options and how we can help you protect your flooring investment.
  • Is there a prorated warranty coverage based on the age of the flooring?
    At Flooring King, our warranty coverage may include prorated options based on the age of the flooring.

    Prorated warranty coverage means that as your flooring ages, the coverage may decrease proportionally. However, the specifics of prorated warranty coverage can vary depending on the manufacturer and product.

    We recommend reviewing the warranty policy provided by the manufacturer for detailed information on prorated coverage and how it applies to your flooring. If you have any questions or need assistance understanding your warranty options, our team is here to help.

    Contact us today to learn more about our warranty offerings and how we can help you protect your flooring investment for years to come.
  • How long does it take to process a warranty claim?
    At Flooring King, we understand the importance of promptly processing warranty claims for our valued customers.

    The time it takes to process a warranty claim can vary depending on several factors, including the specific manufacturer's policies and the complexity of the claim.

    However, we strive to expedite the process as efficiently as possible to ensure minimal disruption for our customers. Typically, once a warranty claim is submitted, our team works diligently to review and assess the claim in a timely manner.

    If you have any questions about the status of your warranty claim or need assistance, our knowledgeable team is here to help. Contact us today for more information on our warranty claim process and how we can assist you every step of the way.
  • Do you offer Karndean Warranty?
    Yes, at Flooring King, we offer Karndean Warranty coverage for our Karndean flooring products.

    Karndean is renowned for its high-quality luxury vinyl flooring, and their warranty provides added assurance and peace of mind for our customers. With Karndean Warranty, you can enjoy protection against defects and ensure the long-term durability of your flooring investment.

    For more information about Karndean Warranty coverage and how it applies to your specific flooring purchase, feel free to contact our team. We're here to help you make informed decisions and provide the support you need for your flooring needs.
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