Manufacturer Warranty Claim

If your flooring has a manufacturing defect, submit a warranty claim below and we'll work with the manufacturer to resolve it.

1 Find Your Order

Enter your order details so we can locate your purchase

Order Number (required)

Email Address (required)

2 Select Defective Products

Select the items that have a manufacturing defect

3 Evidence & Details

Upload supporting photos and provide details about the defect

Severity Level (required)

Photo Evidence (at least 1 required, max 10)

Upload Photos of Defect

Photograph the defect from multiple angles for best results

Browse Files

When did you notice the defect? (required)

4 Describe the Defect

Describe the defect in detail and confirm your claim

Defect Description (required)

I confirm that the information provided is accurate and that the photos are genuine representations of the product defect. I understand that the manufacturer may request additional information or photos to process this claim.

What Happens Next?

We'll work with the manufacturer to review your claim and find the best resolution

Claim Received

Within 1 day

Manufacturer Review

5-10 days

Resolution Offered

10-14 days

Replacement / Refund

14-21 days

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