Report Delivery Damage

If your flooring arrived damaged during delivery, we'll make it right. Submit your claim below with photos and we'll resolve it as quickly as possible.

1 Find Your Order

Enter your order details so we can locate your purchase

Order Number (required)

Email Address (required)

! Claim Window Expired

The delivery damage claim period for this order has passed

Delivery damage claims must be submitted within 30 days of delivery.

Your order was delivered on , and the 30-day claim window has now closed. We are unable to accept delivery damage claims outside of this period.

If the issue is related to a product defect rather than delivery damage, you may still be eligible for a manufacturer warranty claim.

Submit a Manufacturer Warranty Claim

2 Select Damaged Products

Select the items that arrived damaged during delivery

! Is this delivery damage?

Your order was delivered more than 3 days ago — please confirm this is delivery damage

Your order was delivered on ( days ago). This form is for damage that occurred during delivery.

If the issue is a product defect discovered after installation or use — such as warping, discolouration, or manufacturing faults — please submit a Manufacturer Warranty Claim instead, as this will be handled directly with the manufacturer.

If this is genuine delivery damage that you are only now reporting, you may continue below.

Submit a Manufacturer Warranty Claim instead

3 Evidence & Details

Upload supporting photos and provide details about the damage

Severity Level (required)

Photo Evidence (at least 1 required, max 10)

Upload Photos of Damage

Photograph the packaging and damage from multiple angles for best results

Browse Files

When did you notice the damage? (required)

Was the packaging damaged? (required)

4 Describe the Damage

Describe the damage in detail and confirm your report

Damage Description (required)

Resolution Preference (required)

Refund

Refund to original payment method within 5-7 business days

Replacement

Replacement product sent as soon as possible

I confirm that the information provided is accurate and that the photos are genuine representations of the Damage Report and my pictures will be compared to proof of delivery images to ensure that a courier damage claim can be accurately made from the evidence provided.