Help Centre

Request a Return

We offer a hassle-free return policy within 28 days of delivery on all flooring products. Simply fill out the form below and our team will process your request within 2-3 business days.

1 Order Lookup

Enter your order details to find your purchase. Returns must be requested within 28 days of delivery.

Order Number (required)

Email Address (required)

2 Select Products to Return

Select the items you'd like to return from your order

No returnable items

3 Return Details

Tell us why you'd like to return these items

Reason for Return (required)

Product Condition (required)

Unopened / Sealed Partially used / Installed

! Manufacturer Warranty Claim

Product defects are handled through our manufacturer warranty process

If your product has a manufacturing defect, please use our dedicated warranty claim form. We'll work directly with the manufacturer to review your claim and find the best resolution — whether that's a replacement or refund.

Submit Warranty Claim

! Partially Used Order

Important information about returning partially used orders

Only unopened and sealed packs can be returned.

We do not accept re-sealed items. All returned packs must be in their original, factory-sealed condition. Any packs that have been opened, used, or re-sealed will not be eligible for return and will be sent back to you at your expense.

How many packs are unopened / sealed? (required)

4 Acknowledge Risks

Please review and acknowledge the following before proceeding

We strongly recommend photographing all items before shipping them back. If your return is damaged in transit, you will need photo evidence to raise a claim with your shipping provider. Without photos, we may be unable to process your return.

I understand that I should photograph my items before returning them, and that I am responsible for raising any shipping damage claims with my chosen courier

5 Additional Information

Confirm your return and choose how you'd like it resolved

Additional Details

Resolution Preference (required)

Full Refund

Refund to original payment method within 5-7 business days

Exchange for Different Product

Swap for a different flooring product — any price difference will be charged or refunded

What would you like to exchange for? (required)

I confirm the products are unsealed and available for inspection on arrival. I accept responsibility for their condition until they are returned to the destination and will ensure appropriate insurance is in place to cover any damages

Return policy summary

28-day return window from delivery date
Products must be in original packaging
Free return shipping on defective items
Bespoke cut or fitted products are non-returnable

Estimated refund timeline

Request Submitted

Day 1
Review & Approval

2-3 Business Days
Return Shipping

3-5 Business Days
Inspection & Processing

1-3 Business Days
Refund Issued

5-7 Business Days

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